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Frequently Asked Questions

  • Operating Hours
    Open during Halloween season, typically Wednesday to Saturday, 7 PM to 11:30 PM, including Halloween night. Arrive early to enjoy all we offer before nightfall.
  • Is Dreadworks Undercover?
    Yes! Rain or shine we are open. Come escape the elements in our 40 minute horror experience.
  • Intensity of Experience
    Our haunt is designed to deliver thrills and chills with various intensity levels. Customize your experience using our multi-colored scare band, which allows you to choose your level of interaction—from full contact scares to spectator-only. Adventure through our realms, tailoring the fright to your comfort level.
  • Can DreadWorks accommodate guests who have difficulty walking?
    We have designed our haunt to feature multiple scenes, with brief stops of approximately 1 minute and 30 seconds at each scene. However, please note that the entire experience lasts around 40 minutes, and there will be no opportunities to sit during this time. We encourage guests to carefully consider their physical capabilities and comfort levels before attending. For the safety and well-being of all our guests, we allow anyone to step out of the attraction at any time if they find the experience too intense or if they are unable to continue for any reason. However, please be aware that once a guest leaves the haunt, re-entry is not permitted. We want all our guests to have a safe and enjoyable experience, so we encourage those with mobility concerns to assess their ability to stand and walk for the duration of the event before purchasing tickets.
  • Can children attend DreadWorks? What is the minimum age?
    DreadWorks is an immersive horror experience designed to thrill and terrify. While we welcome guests of all ages, please note that the event can be intense and it is at the discretion of the guardian. For those under 18, attendance is at the discretion of their guardian, who will be required to sign a waiver on behalf of the minor before entry.
  • Are you a rain or shine event?
    Yes, our haunt operates rain or shine. Most attractions are indoors; for outdoor areas, please dress accordingly.
  • Is there a waiver to sign?
    Yes! Upon ticket check out, all guests will be required to sign a liability waiver.
  • Ticket Information
    Tickets available online and at the gate. Advance purchase is recommended as dates may sell out.
  • Re-Entry
    Single entry per ticket. Additional tickets can be purchased for another walk-through.
  • Questions about add ons, prices & scare bands?
    please visit this page for more information LINK
  • Refunds
    No refunds; exiting early or not attending after purchase is considered part of the thrill.
  • Do you have check-in times or guidelines for ticket holders?
    Yes, to ensure a seamless and enjoyable experience at DreadWorks, we ask guests to adhere to the following guidelines: Arrival Time: Please arrive at least 30 minutes before your scheduled entry time. This allows sufficient time for check-in and ensures you don’t miss any part of the experience. Ticket Preparation: To expedite your entry, have your ticket email ready and loaded on your phone. We strongly recommend downloading the ticket PDF in advance to ensure it's easily accessible, even if your phone signal is weak. Additionally, ensure your phone is fully charged before arriving so you can capture lots of great photos and videos to share on social media, and always have a copy of your ticket available. You can also print off your ticket as a backup. Cut-off for Ticket Sales: Ticket sales for a specific time slot will be cut off 30 minutes after the slot begins, or sooner if we reach our maximum capacity. Please book early to avoid disappointment. Last Entry Time: If you have the last entry time slot, please arrive no later than 10:30 PM to ensure you can experience the full attraction. Arriving after this time may result in being unable to enter, as our event will be winding down for the night. Capacity and Tracking: Our on-site team closely monitors guest capacity to ensure a safe and enjoyable experience for everyone. Please be aware that entry is on a first-come, first-served basis, and capacity limits may result in earlier cut-offs.
  • Ticket Display Requirement
    Digital tickets are preferred; print at home if you cannot display the ticket on your device.
  • Group and Youth Discounts
    Discounts available for groups and students.
  • Ticket Date Change
    Tickets are date-specific to manage capacity and ensure a quality experience.
  • Group Size
    Our preferred group size is 6, however we allow up to the maximum group size of eight. Larger groups may be split up inside the attraction.
  • Exiting Early
    If too scared, signal an actor, and they will guide you to the nearest exit.
  • Parking
    Limited on-site parking IS $15 . Once full, nearby parking is available but not managed by DreadWorks.
  • Photography and Video
    Guests are welcome to use their recording devices up until the inner entrance of the immersive experience, allowing you to capture moments from your visit. Inside the attractions, we ask that you refrain from recording to preserve the mystery and ensure safety for all. Interested in a souvenir from your experience? Scare footage is available for purchase in our gift shop after you exit. There will be a clear sign stating that the recording device must be put away, or guest will be removed from the experience without warning or compensation.
  • Wait Times
    Variable depending on the night. Fast Pass, Immediate Access, and VIP options available to reduce waiting times.
  • Physical Interaction
    Physical interaction varies by the scare band chosen by the guest. If the premium band (All types are included in the general ticket purchase) is chosen, the guest ops in for a fully interactive experience, which includes actor-guest contact.
  • Waiting Areas
    Over half of our queues are outdoors; dress for the weather. The majority of which are covered and heated.
  • Live Animals
    No live animals are involved in the attractions.
  • Security
    On-site GuardTek security ensures a safe experience for all guests.
  • Duration of Attraction
    Typically, the experience lasts anywhere from 30-40 minutes, varying by group and night. This includes our pre-entrance show, and narrative engagement in the line up leading to the event. If you run fast, the experience is obviously shorter.
  • Strobe Light Usage
    Strobe lights are used in some areas. Not suitable for guests with epilepsy. If this is a concern for you, please reach out and we will coordinate you to one of our sensory friendly nights.
  • Wearing a Costume
    Costumes are only welcome on select nights, but in that event please avoid masks, oversized outfits, and props for safety. These items will be confiscated and returned upon exiting the property. If a night is not specified for costume wearing, we will ask for the removal of said costume prior to entry.
  • Entry Denial
    Right to refuse entry or remove individuals for inappropriate behavior to ensure a respectful environment. Rules will be clearly expressed to guests within the waiver, pre-arrival acknowledgement and rules expressed prior to entry within the property and attraction. By violating any of those rules, we will remove said guest and/or refuse entry.
  • Employment
    Interested in joining our team? Apply through our website under the employment section.
  • Payment Options
    Accepts all major credit cards and debit cards both online and on-site. We operate through STRIPE and TIXR.
  • Further Inquiries
    For additional questions, please contact us via the provided email on our website.

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